We want your order to arrive quickly and in perfect condition. Here is exactly how our shipping works.
Order processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 5pm or on a weekend begin processing the next business day.
Delivery times
- Standard items (kids' gear, outdoor accessories, smaller products): 3–7 business days after dispatch.
- Large furniture and fire pits: 7–21 business days. These ship by freight carrier, and the carrier will contact you to arrange a delivery window.
Delivery estimates begin from the day your order is dispatched, not the day it is placed.
Shipping costs
Shipping is calculated at checkout based on the size of the item and your delivery address. You will always see the exact shipping cost before you pay — there are no surprise charges after checkout.
Where we ship
We currently ship within the United States. We are unable to deliver to PO boxes for large furniture items, and some remote areas may require additional transit time.
Tracking your delivery
As soon as your order is dispatched, we email you a tracking number. You can follow your delivery at any time on our Track Your Order page.
Damaged or missing deliveries
Please inspect large items on arrival. If anything arrives damaged, keep the packaging and email us photos within 48 hours of delivery and we will arrange a replacement or refund. See our Refund Policy for full details.
Need help?
Our customer service team is available Monday to Friday, 9am–5pm.
Email: contact@shoppingdose.shop