Quick answers to the questions we hear most. If you don't find what you need, contact us at contact@shoppingdose.shop or 941-265-5361, Monday–Friday, 9:00 AM – 5:00 PM ET — we reply within one business day.
Orders
How do I place an order?
Add the items you want to your cart and check out. You can order as a guest or create an account for faster checkout and easy order tracking. You'll get an order confirmation email as soon as your order is received.
Do I need an account to order?
No. You're welcome to check out as a guest. An account is optional and just makes checkout faster and lets you track your orders in one place.
I placed an order — what happens next?
You'll receive an order confirmation email acknowledging we've got it. Once your order ships, we'll send a separate shipping confirmation with tracking.
Can I change my order after placing it?
Contact us as soon as possible. We process orders quickly, so we can't guarantee a change will reach us before an order is prepared, but we'll always try. If it's already shipped, you can return it once it arrives.
Products
How do I know a product will suit my space?
Every product page lists real dimensions, materials, and what's included, so you can check before you buy. If a detail isn't clear, contact us before ordering — we'd rather help you choose the right item than process a return on the wrong one.
Are your product images accurate?
We work to show products accurately, but colors and finishes can look different depending on your screen, and minor packaging or design details may vary. If an exact detail matters, ask us first.
Is everything on the site in stock?
We aim to keep availability current, but listing an item isn't a guarantee it's in stock. If something you ordered becomes unavailable, we'll contact you and offer an alternative, a delay, or a full refund for that item.
Do your products come with a warranty?
Some products are covered by a manufacturer's warranty, with terms set by the manufacturer. Where a warranty applies, we'll help you use it. Normal wear and weathering from outdoor use aren't considered defects.
Shipping
Where do you ship?
We ship within the United States only. We don't currently ship internationally or to freight forwarders.
How much does shipping cost?
Shipping is free on every order within the U.S. There's no minimum and no shipping charge added at checkout — the price you see is the price you pay, plus any applicable sales tax.
How long until my order ships?
Most orders are processed within 1–2 business days. Processing is separate from delivery time.
How long does delivery take?
After an order ships, delivery typically takes 3–8 business days, depending on the item and where it's going. Larger and freight items can take longer. These are estimates, not guarantees, since the final delivery is handled by the carrier.
Do you deliver large or oversized items differently?
Yes. Bigger items may ship by freight. Freight carriers usually call to schedule a delivery appointment, and delivery is typically curbside. We'll share the details as your delivery is arranged.
Will my order arrive in one package?
Not always. Orders with multiple items may ship in more than one package and arrive on different days. You'll never be charged extra for a split shipment.
Tracking
How do I track my order?
When your order ships, we email a shipping confirmation with a tracking number and link. You can also track from your account or our Track Your Order page.
My tracking hasn't updated — is something wrong?
Please allow 24–48 hours after your shipping email for the first scan to appear. If tracking still hasn't updated after a few business days, contact us and we'll look into it.
Tracking says delivered, but I don't have my package.
Check around your property and with household members or neighbors, and allow up to 48 hours, as carriers sometimes mark packages delivered slightly early. If it still hasn't arrived, contact us and we'll open an inquiry with the carrier and work toward a replacement or refund.
Returns
What's your return window?
You have 30 days from delivery to return most items, provided they're unused, in original condition, and in their original packaging, with proof of purchase.
How do I start a return?
Contact us at contact@shoppingdose.shop with your order number and the item you'd like to return. Returns must be authorized first, so please don't send anything back before we've sent you instructions.
Is there a restocking fee?
No. We don't charge restocking fees.
Who pays for return shipping?
For items that arrive damaged, defective, or incorrect, we cover return shipping — you pay nothing to put our error right. For change-of-mind returns, you're responsible for the cost of return shipping back to us. We don't charge a restocking fee either way.
Can I return an item I've used or assembled?
Used or assembled items generally aren't eligible for a standard change-of-mind return, since we can't resell them as new. If the item is defective, damaged, or incorrect, that's different and always covered — contact us.
Are any items non-returnable?
A few, and they're marked clearly on the product page — for example, items labeled Final Sale or Clearance, customized or made-to-order items, and gift cards. This never affects your rights if such an item arrives damaged, defective, or incorrect.
Refunds
How will I be refunded?
Approved refunds go back to your original payment method. We can't refund to a different card or account.
How long do refunds take?
We process approved refunds within 3 business days of receiving and inspecting your return. After that, your bank or card issuer may take additional time to post it to your account.
Will I get a full refund?
Eligible items returned in original condition are refunded in full. Items returned used, incomplete, or without original packaging may receive a partial refund — and if so, we'll always explain the reason and amount before processing it.
Cancellations
Can I cancel my order?
If your request reaches us before the order ships, we'll cancel it and issue a full refund. Because orders often begin processing within 1–2 business days, we can't guarantee we can stop one in time — but we'll always try.
What if my order already shipped?
Once shipped, an order can't be cancelled. You can either refuse the delivery or accept it and return the item under our Return & Refund Policy once it arrives.
How do I request a cancellation?
Contact us right away at contact@shoppingdose.shop or 941-265-5361 with your order number. We'll check the status and confirm whether it was cancelled before shipment or needs to be handled as a return.
Damaged or Defective Items
My item arrived damaged. What do I do?
Keep all the packaging, take photos of the item and the box, and contact us within a reasonable time of delivery — ideally within 7 days — with your order number. We'll arrange a replacement or full refund at no cost to you.
My item is defective — what are my options?
Contact us with your order number and photos or a short video of the fault. We'll arrange a replacement, a repair where appropriate, or a refund, and you won't pay return shipping on a confirmed defective item.
I received the wrong item.
Contact us with your order number and a photo of what arrived. We'll get the correct item to you and arrange return of the wrong one at no cost to you.
Some parts are missing from my order.
First, check inside all packaging, as small hardware is sometimes packed separately. If parts are still missing, contact us with your order number and we'll send them as quickly as we can, or offer a replacement or refund.
Should I refuse a damaged delivery?
No — don't simply refuse it. Accept it, keep the packaging, and follow the damaged-item steps above so we can resolve it properly and at no cost to you.
Payments
What payment methods do you accept?
We accept the payment methods shown at checkout. You'll see all available options before you pay.
When am I charged?
Your payment method is authorized when you place your order. If an order is declined or can't be processed, it won't be accepted.
Is my payment information secure?
Yes. Payments are processed through a secure, encrypted checkout, and your full card number is never stored on our own systems. See our Privacy Policy for details.
Do you charge sales tax?
Applicable state and local sales tax is calculated based on your shipping address and shown at checkout before you complete your purchase.
The price on an item looks wrong — will you honor it?
Occasionally an item may be mispriced by mistake. If that happens, we'll contact you before shipping to let you know and give you the choice to proceed at the correct price or cancel. If you've already been charged and choose to cancel, we'll refund you in full.
Customer Support
How do I contact you?
Email contact@shoppingdose.shop or call 941-265-5361, Monday–Friday, 9:00 AM – 5:00 PM ET. We reply within one business day.
Where are you based?
We're a U.S. business based in St. Petersburg, Florida, and our customer service team is U.S.-based.
How is my personal information handled?
We collect only what we need to run our store and fill your orders, and we don't sell your personal information for money. Full details are in our Privacy Policy.
Outdoor Products
What kinds of outdoor products do you sell?
We focus on outdoor living — patio and outdoor furniture, shades, garden, outdoor heating, grills, outdoor play, storage, camping, decor, and swimming pools.
How do I choose the right size for my space?
Every product page lists real dimensions. Measure your space first, and check the product's footprint and any clearance it needs. If you're unsure, contact us — we're glad to help.
Are your outdoor products built to last outside?
We choose products based on materials and how they hold up after seasons outside, not just how they look. Keep in mind that normal weathering — like fading or a natural patina on metal — is expected with outdoor use and isn't a defect.
Do outdoor items need assembly?
Some do and some don't. Where assembly is required, the product page will tell you, along with what's involved.
Can you help me pick the right product before I buy?
Absolutely — that's what we're here for. Contact us with what you're trying to do and the space you're working with, and we'll point you to the right option.
Still have a question? Contact us at contact@shoppingdose.shop or 941-265-5361, Monday–Friday, 9:00 AM – 5:00 PM ET.