Ordering

How do I place an order?
Add the items you want to your cart, then follow the checkout steps. You do not need an account to order, though creating one lets you track orders and check out faster next time.

Can I change or cancel my order?
Contact us as soon as possible. We can usually change or cancel an order before it is dispatched. Once it has shipped, it needs to be handled as a return.

Do I need to pay sales tax?
Any applicable sales tax is calculated and shown at checkout before you pay, based on your delivery address.

Payment & security

Which payment methods do you accept?
We accept all major credit and debit cards, plus the digital wallets shown at checkout. The accepted methods are displayed at the bottom of every page.

Is my payment information safe?
Yes. Our checkout runs over an encrypted (SSL) connection and payments are processed by Shopify's PCI-compliant payment system. We never see or store your full card number.

When am I charged?
Payment is taken when you place your order.

Shipping & delivery

How long will my order take?
Orders are processed within 1–2 business days. Standard items usually arrive 3–7 business days after dispatch. Large furniture and fire pits ship by freight and typically take 7–21 business days, with the carrier contacting you to schedule delivery. Full details are on our Shipping & Delivery page.

How much is shipping?
Shipping is calculated at checkout based on the size of the item and your address, so you always see the exact cost before paying.

Do you ship internationally?
We currently ship within the United States only.

How do I track my order?
We email a tracking link as soon as your order ships. See Track Your Order for more.

Returns & refunds

What is your returns policy?
You can return most items within 30 days of delivery, unused and in their original packaging. Full terms are on our Refund Policy page.

Who pays for return shipping?
If you have changed your mind, return shipping is your responsibility. If the item arrived damaged, faulty, or incorrect, we cover it in full.

How long do refunds take?
Refunds are issued to your original payment method within 5–10 business days of your return arriving with us. Your bank may take a few extra days to display the funds.

My item arrived damaged. What now?
Email us photographs within 48 hours of delivery and keep the original packaging. We will arrange a replacement or a full refund at no cost to you.

Products

Are your product dimensions accurate?
Yes. Please measure your space and your doorways before ordering large furniture — it is the most common reason for a return.

Does furniture require assembly?
Assembly requirements vary by product and are noted on the individual product page.

Do products come with a warranty?
Many items carry a manufacturer's warranty. If you have a warranty issue, email us with your order number and we will help you resolve it.

Still need help?

Email contact@shoppingdose.shop, Monday – Friday, 9:00 AM – 5:00 PM ET. We reply to every message within one business day.