Last updated: May 10, 2026
We want you to be happy with what you ordered. If something isn't right, this policy explains exactly how returns, refunds, and replacements work. It forms part of our Terms & Conditions.
The short version: You have 30 days from delivery to return most items in unused, original condition. We don't charge restocking fees. Approved refunds go back to your original payment method within 3 business days of our receiving and inspecting your return. If an item arrives damaged, defective, or incorrect, we cover the cost of putting it right.
Return eligibility
To be eligible, an item must be returned within 30 days of delivery; be unused and in the same condition you received it; be in its original packaging with tags, manuals, parts, and accessories included; and be accompanied by proof of purchase.
Return timeframe
You have 30 calendar days from the delivery date to request a return. Requests made after 30 days may not be accepted, though if you're just outside the window, contact us — we look at these case by case.
Product condition and original packaging
Items should be returned unused and unassembled, in a resalable state, in their original packaging including inner protective materials, with everything that came with the item. Returns sent without original packaging are more likely to be damaged in transit, which can affect your refund.
Used or assembled products
If an item has been used, installed, or fully assembled, it is generally no longer eligible for a standard change-of-mind return. Exceptions: if the item is defective, damaged, or incorrect, the same protections apply — contact us.
Non-returnable and final-sale items
A small number of items can't be returned for change-of-mind reasons, and are marked clearly on the product page. These may include items marked Final Sale or Clearance; customized, personalized, or made-to-order items; gift cards; and items that for hygiene or safety reasons cannot be returned once opened. This does not affect your rights if such an item arrives damaged, defective, or incorrect.
Buyer's-remorse returns (change of mind)
If you simply change your mind, you can return an eligible item within 30 days under the conditions above.
- We do not charge a restocking fee.
- For change-of-mind returns, you're responsible for the cost of return shipping. Because our outbound shipping is free, there's no outbound charge deducted from your refund — but the return trip back to us is at your expense. We'll still send you clear return instructions and the correct return address.
- We recommend using a tracked, insured shipping service for your return, as we can't be responsible for change-of-mind returns lost or damaged on the way back to us.
This applies only to change-of-mind and incorrectly-ordered returns. If an item is damaged, defective, or incorrect, we cover return shipping in full — see below.
Incorrectly ordered products
If you ordered the wrong item, size, or model by mistake, you can return it as a standard change-of-mind return under the conditions above, or ask us about a replacement.
Damaged, defective, or incorrect items — we make it right
If any of the following happen, it's on us, and you won't pay return shipping or restocking costs:
Damaged in transit. Keep the packaging, photograph the item and box, and contact us within a reasonable time of delivery — ideally within 7 days. We'll arrange a replacement or full refund at no cost to you.
Defective. Contact us with your order number and a description or photos. We'll arrange a replacement, a repair where appropriate, or a refund. Any applicable manufacturer's warranty may also apply.
Incorrect item. If you received the wrong product, contact us with your order number and a photo. We'll get the correct item to you and arrange return of the wrong one at no cost.
Missing parts. Contact us with details of what's missing. We'll arrange to send the missing parts or, if that's not possible, offer a replacement or refund.
Return authorization
Please contact us before sending anything back. All returns need to be authorized first so we can give you the correct return address and instructions. Items sent back without prior authorization may be delayed or may not be accepted.
How to return an item — step by step
Step 1 — Contact us. Email contact@shoppingdose.shop or call 941-265-5361 within your return window.
Step 2 — Give us your order information. Include your order number, the item(s), and the reason.
Step 3 — Send photos or details, if needed. For damaged, defective, incorrect, or missing-part situations, include clear photos. For change-of-mind, photos usually aren't needed.
Step 4 — Receive your return instructions. We'll confirm your return and email the return address and instructions, including a return label where one applies. Please don't ship anything until you've received these.
Step 5 — Send it back, and we'll inspect it. Pack it securely, ideally in its original packaging.
Step 6 — Refund or replacement. Once your return passes inspection, we'll process your refund or send your replacement and confirm by email.
Return shipping
- For damaged, defective, incorrect, or missing-part situations, we cover return shipping.
- For change-of-mind and incorrectly ordered returns, you're responsible for the cost of return shipping back to us. We recommend a tracked, insured service, as we can't be responsible for returns lost on the way back.
Inspection
When your return arrives, we inspect it to confirm it matches the condition described here. Most inspections are completed within a few business days. If the item shows use, damage not present at delivery, or is missing parts or packaging, we may offer a partial refund — and we'll contact you to explain before doing so.
Refunds — method and timeframe
- Method: Approved refunds are issued to your original payment method. We can't refund to a different card or account.
- Timeframe: We process approved refunds within 3 business days of receiving and inspecting your return.
- Bank processing: After we process a refund, it may take additional days for your bank to post it. That final step is outside our control.
Partial refunds
In some cases only a partial refund is appropriate — for example, an item returned outside its original condition, without original packaging, or with avoidable damage from being poorly packed for return. If a partial refund applies, we'll always contact you to explain the reason and amount before processing it.
Replacements and exchanges
For damaged, defective, or incorrect items, a replacement of the same product is usually the quickest fix. If the same item isn't available, we'll offer an alternative or a refund. For a different size, color, or model, the simplest way is usually to return the original under this policy and place a new order.
Relationship to order cancellation
If you want to stop an order before it ships, that's a cancellation, not a return — cancellation requests made before shipment are refunded in full. Once an order has shipped, it can't be cancelled, but you can return it under this policy once it arrives.
Special circumstances
If your situation is unusual — a gift received outside the return window, an item that doesn't fit your space, or anything else — contact us. We'll always try to find a fair, reasonable solution. Nothing in this policy limits any rights you may have under applicable U.S. consumer-protection law.
How to reach us
Shopping Dose LLC
Email: contact@shoppingdose.shop
Phone: 941-265-5361
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
Business address: 7901 4th St N, Ste 20882, St. Petersburg, FL 33702