Sometimes plans change, or something arrives that isn't right. This page explains exactly what to do in three situations: cancelling an order, receiving a damaged, defective, or incorrect item, and missing parts. It works alongside our Return & Refund Policy and forms part of our Terms & Conditions. Contact us any time at contact@shoppingdose.shop or 941-265-5361, Monday–Friday, 9:00 AM – 5:00 PM ET.
Part 1 — Cancelling an Order
We process orders quickly, so the window to cancel is short — if you need to cancel, tell us as soon as you can.
Change-of-mind cancellations (before shipment)
If your order has not yet shipped, we'll cancel it and issue a full refund to your original payment method. Because orders often begin processing within 1–2 business days, we can't guarantee a cancellation request will reach us in time to stop an order already being prepared. We'll always try.
Cancellation after processing has begun
Once an order has entered processing but has not yet shipped, we'll still do our best to cancel it. If we're able to stop it before it leaves, you'll receive a full refund. If it has already been handed to the carrier, it falls under the next section.
Cancellation after shipment
Once an order has shipped, it can no longer be cancelled. At that point you can refuse delivery, or accept the delivery and return the item under our Return & Refund Policy once it arrives.
Refund treatment for cancellations
- Cancelled before shipment: full refund to your original payment method.
- After shipment: handled as a return or refused delivery. Since our outbound shipping is free, there's no outbound cost to deduct; your refund is for the price of the item(s).
- Refunds are processed within 3 business days of the cancellation being confirmed, or of our receiving and inspecting a returned/refused item. Your bank may take additional time to post the refund.
Delivery refusal
If an order has already shipped and you no longer want it, you may refuse the delivery. The package will be returned to us, and once we receive it, we'll issue a refund under our Return & Refund Policy. Important: only refuse a delivery for change-of-mind reasons. If an item arrives damaged, don't refuse it — follow the damaged-item steps in Part 2 so we can resolve it at no cost to you.
How to submit a cancellation request
Step 1. Contact us right away at contact@shoppingdose.shop or 941-265-5361.
Step 2. Include your order number and a note that you'd like to cancel.
Step 3. We'll check your order's status and reply within one business day to confirm whether it was cancelled before shipment or needs to be handled as a return or refused delivery.
Part 2 — Damaged, Defective, or Incorrect Items
If something arrives damaged, faulty, or not what you ordered, we'll make it right — and you won't pay return shipping or any restocking cost.
What to do as soon as your order arrives
- Inspect your order when it arrives, especially larger or freight items, before or right after signing.
- Keep all packaging until you're sure everything is fine.
- Take photos of anything that looks wrong before unpacking further.
- Contact us promptly — ideally within 7 days of delivery for damage, and as soon as you notice a defect, wrong item, or missing part.
For freight deliveries, if you can see damage before signing, note it on the carrier's delivery paperwork and contact us right away.
The reporting process
Email contact@shoppingdose.shop or call 941-265-5361 with your order number, a short description of the problem, and photos (and a short video if it helps show a defect in action). We'll review and reply within one business day. Please don't return anything until you've heard from us — we'll send instructions and, where one applies, a prepaid return label.
Which photos or videos help
- Damaged items: photos of the damage and of the outer box and inner packaging.
- Defective items: photos or a short video showing the fault.
- Incorrect items: a photo of the item you received, including any label or model number.
- Missing parts: a photo of what you received and, if available, the parts list or manual.
Damaged item procedure
Keep the item and all packaging; send us your order number and photos within a reasonable time of delivery, ideally within 7 days. We'll arrange a replacement or a full refund at no cost to you, including any return shipping. If we need the item sent back, we'll provide a prepaid label; in some cases we may not need it returned at all.
Defective item procedure
Contact us with your order number and photos or a short video of the defect. We'll confirm the issue and arrange a replacement, a repair where appropriate, or a refund. You won't pay return shipping on a confirmed defective item. Some products also carry a manufacturer's warranty; where that applies, we'll help you use it.
Wrong item procedure
Contact us with your order number and a photo of what arrived. We'll arrange to send you the correct item and to collect or return the wrong one at no cost to you. Where the correct item is unavailable, we'll offer a suitable alternative or a full refund.
Missing parts procedure
Contact us with your order number and details of what's missing. We'll arrange to send the missing parts as quickly as we can. If they can't be supplied separately, we'll offer a replacement or a refund. Please check the full contents, including any parts bags tucked inside packaging, before reporting a part missing.
Replacement and refund options
For damaged, defective, incorrect, or missing-part situations, a replacement of the same item is usually the fastest fix. If the same item isn't available, we'll offer a comparable alternative or a full refund. If you'd prefer a refund, approved refunds go to your original payment method within 3 business days of the resolution being confirmed (or of our receiving the item back, where a return is needed).
Return instructions
You'll never be asked to return a damaged, defective, or incorrect item before we've given you instructions. Where a return is needed, we'll email you the steps and a prepaid return label — you won't pay to return an item that was our error. Some situations won't require a return at all; if so, we'll tell you plainly.
Customer service contact process
Shopping Dose LLC
Email: contact@shoppingdose.shop
Phone: 941-265-5361
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
Business address: 7901 4th St N, Ste 20882, St. Petersburg, FL 33702
We reply within one business day. Please include your order number — and, for anything delivery-related, your tracking number.